SOFTSYSTEMS.UK LEGAL

Privacy Policy

How SoftSystems.uk collects, uses, stores and protects personal information.

Last updated: 26 July 2026

Your information matters

This page explains the information we may collect, why it may be used and the choices available to individuals.

1. Who we are

SoftSystems.uk provides website development, SEO, GEO, AEO, digital marketing and social media services. In this policy, “we”, “us” and “our” refer to SoftSystems.uk.

For questions about personal information, contact us at info@softsystems.uk.

2. Information we collect

We may collect contact details, company information, project requirements, website details, correspondence, form submissions, technical information and any other information you choose to provide.

Technical information may include an IP address, browser type, device information, pages viewed and referral information where these are made available through website hosting, security or analytics tools.

3. How we collect information

Information may be collected when you submit a form, email us, communicate about a project, use our website, enter into a service agreement or interact with tools used to operate and secure the website.

4. How we use information

We may use information to review enquiries, provide requested services, prepare proposals, manage projects, communicate with clients, maintain records, improve the website, protect systems and meet applicable legal or regulatory requirements.

Where required, we determine an appropriate lawful basis before using personal information. This may include consent, performance of a contract, taking steps before entering a contract, legitimate interests or compliance with a legal obligation.

5. Sharing information

We may share information with trusted service providers that support hosting, email delivery, analytics, security, project management, payment processing or professional advice. Information is shared only where reasonably necessary for the relevant purpose.

We may also disclose information where required by law, regulation, legal process or a competent authority.

6. International transfers

Some service providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to use appropriate safeguards and service providers that offer suitable protections.

7. Data retention

We retain information only for as long as reasonably required for the purpose for which it was collected, including project administration, client support, legal, accounting, security and record-keeping requirements.

8. Data security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, you may have rights concerning access, correction, deletion, restriction, objection, portability and withdrawal of consent. Rights may be subject to legal conditions or exemptions.

To make a request, email info@softsystems.uk. We may need to verify your identity before responding.

10. Marketing

We do not intend to send direct marketing without an appropriate basis. Where consent is used, you may withdraw it at any time by using an unsubscribe option or contacting us.

11. Third-party links

Our website may link to third-party websites or services. Their privacy practices are controlled by their own notices, and we are not responsible for how those third parties handle information.

12. Changes to this policy

We may update this policy when our services, website tools or legal obligations change. The latest version will appear on this page with an updated date.

13. Contact and complaints

You may also have the right to raise a concern with the UK Information Commissioner’s Office or another relevant supervisory authority.